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Handover & Key Collection
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- Articles coming soon
- What does the term Vacant Possession ("VP") means?
- What is a Clearance Letter ("CL")?
- What is Handover of Vacant Possession (“HOVP”)?
- How do I contact my Township & Community Services ("TCS") office?
- How do I make appointment to collect the keys of my new property?
- I'm out of the country at the moment, can I get someone to collect the keys of my new property?
- When will my property be completed and when can I collect the keys?
- How do I book my key collection appointment?
- What should I do if the appointment system shows errors or wrong dates?
- Can I do walk-in for my property key collection appointment?
- Can I make key collection appointment if I have not yet received my VP notice or Clearance Letter?
- Can I request a special date/time for key handover due to travel or urgent reasons?
- Can someone else (family member/ representative) collect the keys on my behalf?
- What should I expect during my new property key collection?
- What documents do I need to bring for my new property key collection?
- Can I bring my family members during the key collection appointment?
- What happens if I show up late for my key collection appointment?
- Who should I contact if I cannot book or confirm my key collection appointment date?
- How do I reschedule my key collection appointment?
- Why is there no weekend slot for key collection appointment?
- How do I check if I am entitled to Liquidated Ascertained Damages (LAD)?
- How do I change the ownership of my utility accounts (TNB, Syabas/Air Selangor) from Sime Darby Property to my name
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Post-Handover Management
- What is Defect Liability Period (“DLP”)?
- Can I renovate my property during the defect liability period ("DLP")?
- How do I report the defects identified in my property?
- How do I contact my Township & Community Services ("TCS") office?
- What happen if I identify defects in my property outside or past the Defect Liability Period ("DLP")?
- What is Defect Liability Period (DLP)?
- When does the Defect Liability Period (DLP) start and end?
- Will my Defect Liability Period (DLP) start even if I haven’t picked up my keys yet?
- Can I renovate my property during the defect liability period (DLP)?
- What kinds of defects are covered under DLP?
- How do I report water leakage or flooding inside my home?
- What happen if I identify defects in my property outside or past the Defect Liability Period (DLP)?
- My DLP expiry date in the mobile app is incorrect. How can I get it updated?
- How can I start my new property or home inspection journey?
- Where do I report the defects identified in my property?
- How do I submit defects reports after collecting the keys of my new property?
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What should I do if the appointment system shows errors or wrong dates?
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If you notice any errors in the system (such as incorrect times, duplicate bookings, or no available slots) don’t worry. Just reach out to our Township & Community Service (TCS) Careline or drop us an email at [refer Reference page]. Our team will be happy to help you check and secure your appointment manually.
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