Knowledge Base

Knowledge Base

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Handover & Key Collection

  • What does the term Vacant Possession ("VP") means?
  • What is a Clearance Letter ("CL")?
  • What is Handover of Vacant Possession (“HOVP”)?
  • How do I contact my Township & Community Services ("TCS") office?
  • How do I make appointment to collect the keys of my new property?
  • I'm out of the country at the moment, can I get someone to collect the keys of my new property?

Post-Handover Management

  • What is Defect Liability Period (“DLP”)?
  • Can I renovate my property during the defect liability period ("DLP")?
  • How do I report the defects identified in my property?
  • How do I contact my Township & Community Services ("TCS") office?
  • What happen if I identify defects in my property outside or past the Defect Liability Period ("DLP")?


Featured Articles

Popular Articles
  • What does the term Vacant Possession ("VP") means?
  • What is Defect Liability Period (“DLP”)?
  • What is a Clearance Letter ("CL")?
  • How do I report the defects identified in my property?
  • I'm out of the country at the moment, can I get someone to collect the keys of my new property?
Newest Articles
  • I'm out of the country at the moment, can I get someone to collect the keys of my new property?
  • How do I make appointment to collect the keys of my new property?
  • What happen if I identify defects in my property outside or past the Defect Liability Period ("DLP")?
  • How do I contact my Township & Community Services ("TCS") office?
  • How do I report the defects identified in my property?
Recently Updated Articles
  • What is Handover of Vacant Possession (“HOVP”)?
  • I'm out of the country at the moment, can I get someone to collect the keys of my new property?
  • How do I make appointment to collect the keys of my new property?
  • What happen if I identify defects in my property outside or past the Defect Liability Period ("DLP")?
  • How do I contact my Township & Community Services ("TCS") office?


Frequently Asked Questions

What are the steps to submit a purchase order?

Here's the process to submit a purchase order:

  1. Fill out the purchase order form.
  2. Obtain the necessary approvals from your manager or department head.
  3. Submit the approved purchase order to the procurement team.

Where can I find templates for customer presentations?

We have a library of customer presentation templates within the Sales & Marketing section of our knowledge base.

What is the process for requesting time off?
  1. Access our Time Off Request form.
  2. Fill out the form, including your desired dates and any relevant notes.
  3. Submit the form to your manager for approval.

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