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Category – Handover & Key Collection

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What does the term Vacant Possession ("VP") means?

What is a Clearance Letter ("CL")?

What is Handover of Vacant Possession (“HOVP”)?

How do I contact my Township & Community Services ("TCS") office?

How do I make appointment to collect the keys of my new property?

I'm out of the country at the moment, can I get someone to collect the keys of my new property?

When will my property be completed and when can I collect the keys?

How do I book my key collection appointment?

What should I do if the appointment system shows errors or wrong dates?

Can I do walk-in for my property key collection appointment?

Can I make key collection appointment if I have not yet received my VP notice or Clearance Letter?

Can I request a special date/time for key handover due to travel or urgent reasons?

Can someone else (family member/ representative) collect the keys on my behalf?

What should I expect during my new property key collection?

What documents do I need to bring for my new property key collection?

Can I bring my family members during the key collection appointment?

What happens if I show up late for my key collection appointment?

Who should I contact if I cannot book or confirm my key collection appointment date?

How do I reschedule my key collection appointment?

Why is there no weekend slot for key collection appointment?

How do I check if I am entitled to Liquidated Ascertained Damages (LAD)?

How do I change the ownership of my utility accounts (TNB, Syabas/Air Selangor) from Sime Darby Property to my name

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