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Handover & Key Collection
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- Articles coming soon
- What does the term Vacant Possession ("VP") means?
- What is a Clearance Letter ("CL")?
- What is Handover of Vacant Possession (“HOVP”)?
- How do I contact my Township & Community Services ("TCS") office?
- How do I make appointment to collect the keys of my new property?
- I'm out of the country at the moment, can I get someone to collect the keys of my new property?
- When will my property be completed and when can I collect the keys?
- How do I book my key collection appointment?
- What should I do if the appointment system shows errors or wrong dates?
- Can I do walk-in for my property key collection appointment?
- Can I make key collection appointment if I have not yet received my VP notice or Clearance Letter?
- Can I request a special date/time for key handover due to travel or urgent reasons?
- Can someone else (family member/ representative) collect the keys on my behalf?
- What should I expect during my new property key collection?
- What documents do I need to bring for my new property key collection?
- Can I bring my family members during the key collection appointment?
- What happens if I show up late for my key collection appointment?
- Who should I contact if I cannot book or confirm my key collection appointment date?
- How do I reschedule my key collection appointment?
- Why is there no weekend slot for key collection appointment?
- How do I check if I am entitled to Liquidated Ascertained Damages (LAD)?
- How do I change the ownership of my utility accounts (TNB, Syabas/Air Selangor) from Sime Darby Property to my name
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Post-Handover Management
- What is Defect Liability Period (“DLP”)?
- Can I renovate my property during the defect liability period ("DLP")?
- How do I report the defects identified in my property?
- How do I contact my Township & Community Services ("TCS") office?
- What happen if I identify defects in my property outside or past the Defect Liability Period ("DLP")?
- What is Defect Liability Period (DLP)?
- When does the Defect Liability Period (DLP) start and end?
- Will my Defect Liability Period (DLP) start even if I haven’t picked up my keys yet?
- Can I renovate my property during the defect liability period (DLP)?
- What kinds of defects are covered under DLP?
- How do I report water leakage or flooding inside my home?
- What happen if I identify defects in my property outside or past the Defect Liability Period (DLP)?
- My DLP expiry date in the mobile app is incorrect. How can I get it updated?
- How can I start my new property or home inspection journey?
- Where do I report the defects identified in my property?
- How do I submit defects reports after collecting the keys of my new property?
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Who should I contact if I cannot book or confirm my key collection appointment date?
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Please contact our Township Community Services (TCS) office on their landline or via email (refer to reference page here).
If you are unable to reach them, kindly let us support you by reaching us by calling us at our hotline 1-800-88-1118 and select PRIME and let us know how we could assist you.
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